Terms and Conditions / General Practice Guidelines

Effective May 1, 2026

1. Price Adjustment

Effective May 1, 2026, an updated price list will apply to:

• all new patients
• Existing patients with above-average product usage, such as those receiving Botox treatments

For existing patients who do not require an increased amount of supplies, the current prices will remain unchanged.

2. Combination Treatments / Treatment Packages

When booking combination treatments or discounted treatment packages, the full package price must be paid in full at the time of the first treatment appointment.

If full payment is not made at the first appointment, the regular per-treatment rates will automatically apply to all services provided.

3. Cancellations and Cancellation Fees

Appointments must be canceled or rescheduled at least 24 hours before the scheduled time.

For cancellations made less than 24 hours before the appointment, the following rules apply:

• For booked treatments, 50% of the agreed-upon treatment price will be charged.
• The full consultation fee will be charged for consultation appointments.

The corresponding invoice will be issued and must be paid by the due date.

4. Unpaid Invoices

If outstanding invoices are not paid, no further appointments will be scheduled until the outstanding amount has been paid in full.

5. Repeated last-minute cancellations

In the event of multiple last-minute cancellations within a short period of time—less than 3 days before the appointment—we reserve the right to:

• to disable the online booking feature permanently or temporarily

In such cases, appointments can be scheduled only after individual consultation.

6. Children in Clinical Practice

Children under 12 years of age are allowed to:

• Do not remain in the waiting area unattended
• not be present in the treatment room

This is to ensure safety, hygiene, and a smooth treatment process.

7. Animals in Practice

Pets and other animals are not permitted in the office.

The only exceptions are legally recognized service animals.

This policy is designed to ensure the hygiene, safety, and well-being of all patients.

8. Direct Contact via WhatsApp

The direct WhatsApp contact option is intended solely for:

• Urgent scheduling matters
• last-minute organizational changes
• Possible treatment-related complications

This communication channel is not intended for:

• General Questions
• Non-urgent matters
• Online Consultations
• Comprehensive medical or cosmetic consultations

For general inquiries, please use the official booking and communication channels.

9. Consent

By scheduling an appointment, all patients are deemed to have accepted these terms and conditions as binding.